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Delivery Information

Delivery Cost

Delivery is calculated once per basket and is based on the size of the single biggest item only.

There is no extra charge for any additional items in the basket.

We think this is fairer and cheaper than hiding shipping in the original product price, as purchases of several items are not incurring multiple hidden delivery costs. Below is a general guide to delivery prices. 

£3.95 small items 

£6.95 medium sized accessories 

£12.00 Medium items under 20kg

£20.00 Large items under 30kg that can go via courier

£35.00 Two Man deliver by us, into your room and includes assembly*.

*very occasionally we can use a pallet courier with a curb side drop, this is if you’re very far away and

speed is of the essence, obviously we would agree this with you first.

Delivery Times

We try to be as accurate as possible when estimating how long it will take for your pieces to be delivered to you.

Please be aware the quoted delivery times are always an estimate though and not a guarantee.

With made to order pieces the estimated lead time is calculated from the average past performance of that factory. However, sometimes things out of the manufacturer's control happen that cause delays. Our suppliers experience extremely busy periods, as do their suppliers. Shortages of raw materials and disruption to manufacturing may all cause an unforeseen delay.

Whilst we do not offer any guarantees on delivery times, we promise to be honest with our initial estimates and inform you of any delays as soon as we are aware of them. Once we have received your piece from the factory, we always aim to deliver to you as soon as possible. In stock smaller items we will send via a third-party courier so they should reach you within the estimated time frame.

Larger Items we like to deliver ourselves unless it really isn’t possible. Our delivery times are accurate for Wales and most of England.

If you live in the far North, far East or far South of England or anywhere in Scotland we may take a little longer to incorporate your delivery onto one of our delivery runs but rest assured we will get to you as soon as we can.

Please remember we are a small independent business based in west Wales. Whilst we have loyal customers from hundreds of miles away and love getting out and about delivering all over the U.K. we do not have a nationwide network of delivery vans.

On the plus side delivery by us means assembly in your room of choice and the removal of all the packaging as standard. Any packaging that can be recycled is recycled, anything that can’t be recycled is turned into energy at a waste to energy plant.

If you need an in-stock item before a specific date, please give us a ring before you order, and we will endeavor to help.

Items bought on the website at the same time will be delivered together.

When buying on the website delivery charges are calculated on the assumption all the items in the basket at the time of checkout will be delivered together. This is so we can keep delivery costs down but does mean the basket will take as long as the slowest product.

If you want to avoid certain items being delayed by other items in the basket that have longer

expected delivery times you will have to check them out separately so the website can calculate two

separate delivery charges.

Items that are made to order may only require a 30% deposit at the time of ordering.

The remaining balance is due once we have assigned you a delivery slot and must be paid for before the day of delivery.

If the order is not paid for before your allotted delivery day it may not be loaded onto the van.

If you are not ready to receive your order by the time we have your items ready to deliver, payment is still due in full at that time.

However we can safely store your order for you in our warehouse for up to 8 weeks free of charge.

After 8 weeks we reserve the right to charge a £5 per day, per item storage fee. 

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