Shipping policy

How Our Deliveries Work

Small Items

Small items are shipped via a third-party courier, and the delivery charge for these items is shown on the product page.

If you add a small courier item to your basket with a larger item that requires delivery by our own team, the standard furniture delivery rates below will apply to the entire order.

If you'd prefer your smaller items to arrive sooner by courier, simply place them as a separate order.

Furniture Delivery Charges

Delivery charges are based on the distance from your nearest store (Shrewsbury or Barmouth). Items shipped via courier have their own nationwide delivery charges, which are shown on the product page.

Assembly & Packaging Removal

We also offer assembly and packaging removal for an additional £25 on all of the rates above.

Sofas and armchairs are assembled inside your home as standard at no extra cost.

Occasionally, if you're located a significant distance from us and require your order more quickly, we may be able to arrange a pallet delivery with kerbside service. This is assessed on a case-by-case basis unless pallet delivery was selected at checkout, as only certain products are suitable for pallet transport.

Standard Delivery Lead Times

Estimated lead times are shown on each individual product page, as they vary depending on the product.

Our warehouse is based on the west coast of Wales, and our delivery team consists of just five people. Despite this, we complete around 99% of our furniture deliveries using our own vans, and over 95% of customers receive their order within the estimated delivery timeframe, regardless of where they live in the UK.

The delivery times we provide are always estimates, as occasional manufacturing or supplier delays can be outside of our control. Once your furniture arrives at our warehouse, however, we work hard to arrange delivery as quickly as possible.

Because our deliveries are carefully planned and routed geographically, we ask that customers accept the delivery slot offered wherever possible. If you're unable to accept the slot, particularly if you live a considerable distance from us or in a remote location, your delivery could be delayed by a further 2–4 weeks while we schedule another suitable route.

In some cases, if you're unable to accept the delivery slot offered, we may be able to arrange pallet delivery instead. This is assessed on a case-by-case basis, unless you selected pallet delivery at checkout, as only certain products are suitable for pallet delivery.

Made-to-Order Items

Made-to-order items have lead times based on the manufacturer's average production times. During busy periods, or due to supply chain or material shortages, delays can occasionally occur.

We'll always keep you updated if anything changes and will arrange delivery as quickly as possible once your furniture is ready.

A 30% deposit is required when placing your order, with the remaining balance due once your furniture is ready for delivery.

If you're unable to accept delivery at that point, full payment is still required. We can store your furniture free of charge for up to four weeks. After this period, a storage charge of £5 per item, per day will apply.

Delivering Across the UK

Most larger furniture is delivered personally by our own team, particularly throughout Wales and the majority of England.

If you're located in Scotland or in the far North, East or South of England, delivery may take a little longer due to the additional distance, but we'll always aim to deliver as quickly as possible.

We're a small, independent business based in Shropshire and West Wales. While we don't have a nationwide fleet, we're proud to deliver across the UK using our own vehicles wherever possible.

When we deliver your furniture, we'll place it in the room of your choice. Assembly is available where applicable, and we'll remove and recycle the packaging when the assembly service is included or purchased.

Need Your Furniture by a Certain Date?

If you need your order for a specific date, please contact us before placing your order and we'll let you know whether we're likely to be able to meet your requirements.

Ordering Multiple Items

If you order multiple items together, we'll normally deliver everything at the same time once all items are available.

This means your delivery may be delayed by products with longer lead times.

If you'd prefer certain items sooner, simply place separate orders and we'll calculate the delivery charge for each order individually.